Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.
Mgr, NGS Programs
Bengaluru, IndiaJob Summary
Lead a global support program that serves as the first line of support for data issues, deals, bookings, the Quote-to-Order (Q2O) process and the FPVR process. The role provides responsive support for global accounts and Renewal Specialists, using data, analytics and reporting to resolve operational issues and enable consistent execution across Renewals and Customer Success. A critical accountability is to identify problem areas and improvement opportunities, then translate analysis into clear insights on business value, expected benefits and return on investment (ROI) to guide prioritization and decision-making.
Job Resposibilities
First-Line Business Support : Provide responsive first-line support for data issues, deals and bookings. Assess requests, clarify business impact, coordinate resolution and maintain clear communication through closure.
Q2O & FPVR Process Support : Support Quote-to-Order and FPVR processes by resolving operational questions, identifying breakdowns, coordinating corrective action and improving support consistency.
Global Accounts Support : Provide dependable support for global and strategic accounts, recognizing cross-region dependencies, urgency and revenue impact while coordinating stakeholders toward timely resolution.
Renewal Specialist Enablement : Enable Renewal Specialists with accurate data, actionable reporting, process guidance and structured issue support that improves productivity and customer outcomes.
Data, Analytics & Reporting : Use data analysis and reporting to identify trends, recurring issues, problem areas and improvement opportunities. Quantify business value, expected benefits and ROI to support prioritization and informed decisions.
Issue Triage & Resolution : Establish effective intake, prioritization, ownership and escalation practices. Track issues to closure, identify root causes and reduce repeat incidents.
Process Efficiency : Identify opportunities to simplify support processes, remove handoffs and redundancies, reduce manual effort and improve turnaround time, quality and stakeholder experience.
Program Governance & Leadership : Manage support priorities, service measures, risks and stakeholder communication across regions. Build alignment and accountability for consistent program delivery.
Business Value & ROI Insights : Identify high-impact problem areas and improvement opportunities. Develop fact-based benefit cases, quantify expected business value and ROI, and provide recommendations that guide investment and prioritization decisions.
Job Qualification
Support Program Management : Experience leading global support programs, service priorities and cross-functional execution against measurable outcomes.
Data Issue Management :Strong ability to diagnose data issues, assess business impact, coordinate ownership and drive timely resolution.
Deals, Bookings & Process Knowledge :Working knowledge of deals, bookings, Q2O, FPVR and renewals processes, including their operational and revenue dependencies.
Global Stakeholder Leadership :Ability to support global accounts, align regional and functional stakeholders and influence outcomes without direct authority.
Data, Analytics & Reporting : Strong analytical and reporting capability, including identifying improvement opportunities and translating operational data into actionable business-value and ROI insights.
Process Improvement :Demonstrated success simplifying workflows, reducing manual effort and improving service efficiency, quality and consistency.
Communication & Execution : Excellent written and verbal communication, sound judgment, urgency and disciplined follow-through in a support environment.
Business Value & ROI Analysis : Demonstrated ability to assess improvement opportunities, establish value drivers and assumptions, quantify benefits and ROI, and communicate decision-ready recommendations to leadership.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
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Diversity, equity, inclusion, and belonging
We are a collection of diverse people from around the world with our own individual stories. We share the drive to create innovative, world-class products. We're One NetApp, and we find strength in celebrating our individuality.
NetApp Entry Level Careers Program
The NetApp Entry Level Careers Program is designed to help you grow your career, sharpen your skills, and foster meaningful relationships. When you join the Program, you join a diverse, global community where innovative ideas flourish.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable Accommodations
At NetApp, we are committed to fostering an inclusive and accessible workplace where individuals with disabilities can thrive. In alignment with our values, NetApp provides reasonable accommodations and adjustments where possible to qualified applicants and employees with disabilities, in accordance with employment rights and regulations relevant to their country of employment, to ensure equal access to employment opportunities and job performance.
Applicants who would like to request an accommodation or adjustment are encouraged to Contact Us. Each request will be assessed on a case-by-case basis, in accordance with applicable laws and our commitment to equity and belonging within our culture, values and business practices. Requests will be handled confidentially and respectfully, and we will work collaboratively to identify effective solutions.
- For reasonable accommodations in Germany, click here.
- For reasonable accommodations in France, click here.
- For reasonable accommodations in The Netherlands, click here.
Please note that we do not accept unsolicited resumes to the above email address.
Data privacy
We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.
NetApp does not carry out any solely automated decision making (i.e. the process of making a decision by automated means without any human involvement) in determining your suitability or eligibility for specific roles.
However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs.
Currently, when addressing certain hiring needs, NetApp uses the following tools:
- Eightfold (eightfold.ai): This tool can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
- Findem (findem.ai): This tool is used to help identify candidates whose skills and experience may be relevant to open roles at NetApp, using publicly available professional information. Findem may also be used to assist with candidate matching, AI-assisted screening, and recruitment communications.
Our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Note: Eightfold is not applicable to temporary hiring opportunities. If you are interested in temporary roles, you can apply via a third-party site managed by our preferred supplier, Magnit Global. Magnit Global will provide its own privacy disclosures for your review as part of the application process.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team reviews apcplications submitted through our company website only. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use AI-powered tools to assist with tasks such as identifying relevant candidates, matching skills and experience to role requirements, and conducting initial screenings. These tools support - rather than replace - human decision-making. To learn more, please see our AI Transparency Statement. If you would prefer not to engage with an AI-assisted process, you can request an alternative by contacting careers@netapp.com. Choosing an alternative process will not impact your candidacy in any way.