Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.
Mgr, Professional Services Region
Cork, IrelandJob Summary
As the Manager of the Professional Services, you will lead customer satisfaction, service delivery and revenue growth. By managing the consultant team, ensuring project quality, formulating business strategies, and building relationships with major customers and partners in EMEA, you will drive business growth and maximize customer value and will be responsible for Infrastructure Improvements, Designs, new Installations, implementations, managing data migrations from existing storage to NetApp hybrid storage, handling automation deliverables with best practices, predominantly handling Managed services teams for NetApp Storage and Cloud products and services for our customers by responding to Change management, Incidents and requests, Problem Management in supporting a varied clientele and a strong understanding of all NetApp storage-based technologies.
The Professional Services Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management and Sales to drive operational excellence within customer success organisation.
The PS Manager must possess excellent customer service skills and technology know-how needed to work successfully in high-pressure, time sensitive situations where customer satisfaction is the ultimate goal.
Key Responsibilities
- Lead customer service delivery and team management
- Understand customer needs and propose/implement optimal service models
- Optimize processes and operations to enhance the quality, efficiency, and profitability of project delivery
- Recruit, develop, and manage the performance of consultants and project managers
- Manage key KPIs such as team revenue, costs, and utilization rates, leading the achievement of business goals
- Collaborate with the sales team to support the generation and proposal of professional services opportunities
- Promote new service planning and operational improvements tailored to the Japanese market, expanding revenue opportunities
- Work with Global teams such as sales, support, product, and partners to drive customer success
- Should possess strong proficiency in both English and German. Multilingual abilities in Italian, Spanish, and Portuguese are considered a significant advantage.
Job Requirements
- Strong management skills and experience managing team with multiple assignments simultaneously
- Makes data-driven decisions based on facts and analysis
- Flexible and proactive, capable of navigating uncertainty and changing business environments
- Practical experience in customer services and escalation management
- Experience managing large-scale data migration projects involving transitions from various storage systems to NetApp platforms, with the capability to perform cost analysis and make informed decisions on the selection of appropriate migration tools.
- Proven experience in managing automation deliverables, with familiarity in fundamental automation tools and a clear understanding of methodologies and best practices for executing automation projects.
- Skills in team management, member development, and organizational operations
- Experience with KPI management, revenue management, and operational improvement
- Work experience in a global environment and business communication skills in English
- Knowledge of major industries in EMEA (such as manufacturing, finance, distribution, or public sector)
- Ability to drive strategy formulation and execution starting from customer value
- A leader who can involve the team, support member growth, and achieve results
- Experience in working effectively with Senior Management and Customer Executive Levels
- A clear understanding of the product development cycle, technical requirements and project management.
- Understanding of ITIL methodologies: change, incident, problem, and configuration management.
- Experience and understanding of Cloud, Software, Virtualization technology and Storage Hardware
- Use analytics and performance metrics to optimize delivery and drive continuous improvement.
- Contribute to transformation initiatives such as proactive support tiering, AI integration, realtime dashboards, and next generation customer experience capabilities.
Education & Experience:
- A minimum of 10 years of experience as an individual contributor and 4 to 8 years leadership experience preferred.
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent related experience is required.
- Demonstrated ability to manage multiple people, tasks, and projects is required.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.
Reasonable Accommodations
At NetApp, we are committed to fostering an inclusive and accessible workplace where individuals with disabilities can thrive. In alignment with our values, NetApp provides reasonable accommodations and adjustments where possible to qualified applicants and employees with disabilities, in accordance with employment rights and regulations relevant to their country of employment, to ensure equal access to employment opportunities and job performance.
Applicants who would like to request an accommodation or adjustment are encouraged to Contact Us. Each request will be assessed on a case-by-case basis, in accordance with applicable laws and our commitment to equity and belonging within our culture, values and business practices. Requests will be handled confidentially and respectfully, and we will work collaboratively to identify effective solutions.
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Please note that we do not accept unsolicited resumes to the above email address.
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However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. However, our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application.
An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team reviews applications submitted through our company website only. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.