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Director, AI-Native Business Operations
San Jose, California, United StatesJob Summary
This role leads the redesign of the core operating processes that run the CPO and product organization, rebuilding them as AI-native workflows operated by agents. The scope is the organization’s own operating model: budgeting and requisition management, resource and funding allocation, planning cycles, and the executive business reviews that govern how the organization plans, spends, staffs, and decides. These processes consume significant leadership time today and run largely on spreadsheets, email, and meetings. The role is accountable for re-architecting them and delivering the agents that operate them in production.
This is a hands-on role. The person in it personally designs and builds the agents and integrations that run these processes, selects the appropriate tools for each problem, and adapts across changing tooling, models, data sources, and systems of record. Familiarity with the team’s preferred tools, Cursor and Claude Code, is expected, alongside the range to work in whatever technology stack a given process requires.
The role reports directly to the VP, Analytics Growth and AI Native Engineering. It leads a cross-functional team that includes engineers who build the agents, operations managers who run the redesigned processes day to day with those agents in the loop, and program management responsible for landing the new operating model across the organization. It partners closely with Finance, the People function, platform engineering, security, and compliance to ensure the processes it delivers are accurate, auditable, and scalable.
Key Responsibilities
- Lead the redesign of the organization’s core operating processes, including budgeting, requisition and headcount management, resource and funding allocation, planning cycles, and executive business reviews, converting them into AI-native workflows operated by agents.
- Design, build, and deploy the agents and integrations that run these processes, working hands-on across the appropriate tools, models, data sources, and systems of record, and evolving the technology stack as requirements and the tooling landscape change.
- Re-architect budget and headcount management, including capacity for senior hiring, reallocation of unfilled roles, and modeling of the funding levers that support AI investment.
- Re-architect the planning process, including the transition toward a continuous planning model, so that capacity allocation, prioritization, and sequencing operate on trusted, instrumented data rather than manual reconciliation.
- Standardize the executive business review format across business units, automating preparation, exception reporting, and follow-up.
- Establish trusted tracking, reporting, and instrumentation for the cost, capacity, and portfolio data these processes depend on, ensuring a single source of truth across the operating model.
- Define the governance for each workflow, including audit trails, cost controls, access scope, escalation paths, and the criteria for expanding agent authority, in partnership with Finance, security, legal, and compliance.
- Partner with senior operating stakeholders to define operational requirements, deliver against them, and demonstrate measurable impact in leadership time returned, cycle time reduced, and decision quality improved.
- Transition mature processes to platform engineering, with the integration patterns, runbooks, and documentation required to operate them at NetApp scale.
- Build and lead the team that delivers the operating model, including engineers who build the agents, operations managers who run the processes day to day, and program management responsible for adoption and change across business units. Set direction, hire and develop the team, and hold accountability for delivery and impact.
Education and Experience
- Typically requires a minimum of 15 years of related experience
- 10+ years of experience across business operations, strategy and operations, financial planning, or transformation roles, with a demonstrated track record of redesigning operating processes and delivering them through to implementation rather than recommendation.
- Demonstrated ability to personally build working AI agents and integrations, with proven range across multiple tools, technology stacks, models, and systems of record. Familiarity with Cursor and Claude Code is preferred.
- Strong command of how a product or engineering organization runs, including budgeting, headcount and resource allocation, planning cycles, and executive business reviews.
- Strong stakeholder leadership, with the ability to partner across Finance, the People function, platform engineering, security, legal, and compliance without losing the intent of the original design.
- Demonstrated ability to operate in high-ambiguity environments, define the problem and success criteria, and drive alignment among senior leaders as evidence and direction evolve.
- Experience building and leading cross-functional teams that combine engineering, operations, and program management to deliver and sustain change.
- Bachelor’s degree or equivalent professional experience. MBA preferred.
Compensation:
The target salary range for this position is 196,350 - 292,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
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At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
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AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
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NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
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At NetApp, we are committed to fostering an inclusive and accessible workplace where individuals with disabilities can thrive. In alignment with our values, NetApp provides reasonable accommodations and adjustments where possible to qualified applicants and employees with disabilities, in accordance with employment rights and regulations relevant to their country of employment, to ensure equal access to employment opportunities and job performance.
Applicants who would like to request an accommodation or adjustment are encouraged to Contact Us. Each request will be assessed on a case-by-case basis, in accordance with applicable laws and our commitment to equity and belonging within our culture, values and business practices. Requests will be handled confidentially and respectfully, and we will work collaboratively to identify effective solutions.
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Note: Eightfold is not applicable to temporary hiring opportunities. If you are interested in temporary roles, you can apply via a third-party site managed by our preferred supplier, Magnit Global. Magnit Global will provide its own privacy disclosures for your review as part of the application process.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team reviews applications submitted through our company website only. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.