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Senior Director, Professional Services Center of Excellence (CoE)
Morrisville, North Carolina, United States; Windsor, England, United Kingdom; Germany; Chantilly, Virginia, United States; San Jose, California, United States; Boulder, Colorado, United States; Bellevue, Washington, United States; Paris, Île-de-France Region, France; Atlanta, Georgia, United States; United States; Manchester, England, United Kingdom; Cork, Munster, Ireland; Düsseldorf, North Rhine-Westphalia, Germany; London, England, United Kingdom; Schiphol-Rijk, North Holland, Netherlands; Land Berlin, Germany; New York, New York, United StatesJob Summary
NetApp’s Professional & Managed Services business is transforming to deliver a more scalable, repeatable, and value‑driven services portfolio. We are seeking an experienced, visionary leader to build and run our global Center of Excellence (CoE). This leader will define the methodologies, offers, tools, and operational rigor that underpin our services business and will serve as the single point of accountability for driving consistency, quality, and profitability across all services motions.
This is a high‑impact builder role. The CoE today is early in its maturity, with limited dedicated resources and an evolving charter. The incoming leader will establish the vision, build the team, and create the frameworks and governance needed to elevate NetApp’s services business globally.
Key Responsibilities
Practice Stewardship & Market Insight
- Lead Voice of Customer (VOC), competitive benchmarking, and industry best practice programs.
- Develop and maintain scorecards that measure practice health, offer performance, and delivery quality.
- Represent NetApp’s services methodology externally with customers, partners, and industry forums. This includes NetApp’s On-Prem and Cloud products and services.
- Define and maintain the strategic architecture for how consulting, managed services, and cloud services interlock across the customer lifecycle (On-prem, Cloud, and Hybrid).
Offers & Methodology Leadership
- Build a unified, standard consulting methodology aligned to industry frameworks (e.g., WADI, PDIO).
- Ensure all offers follow a consistent structure: upfront discovery → defined deliverables → paid next steps.
- Partner with PS Portfolio team on productized offer creation, lifecycle management, and retirement.
- Define scope standards, templates, reusable IP, and quality governance.
- Partner with PS Portfolio team to establish a formal offer governance board and stage gate process for new offer incubation.
Delivery Excellence
- Define delivery standards, quality controls, and best practices across all service lines.
- Drive tooling, automation, and repeatability to improve delivery efficiency and margin.
- Partner with Delivery leaders to ensure field execution aligns to methodology and offer design.
- Aggregate and disseminate global best practices.
- Build a global knowledge management system with enforced contribution and consumption models.
Sales Enablement & Pre-Sales Alignment
- Develop consulting first sales motions, including discovery frameworks and value hypothesis tools.
- Create and maintain sales playbooks, qualification guides, and offer positioning materials.
- Provide deal SWAT support for strategic or first-of-kind opportunities.
- Train sales teams on methodology, offers, and value articulation.
- Succinctly articulate PS value prop to Sales teams based on on-prem, hybrid, and cloud offerings.
- Align with PS Portfolio team to define a repeatable “services attach” motion integrated with product sales cycles.
Portfolio Operations & Economics
- Partner with Finance to manage practice P&L, lead P&L optimization effort, investment planning, and portfolio economics.
- Define workforce skill requirements and competency models for consulting and delivery roles.
- Track and report KPIs, operational metrics, and offer performance dashboards for CoE owned offers.
- Provide SME input into operational tool design and enhancements.
- Create a global capacity and skills forecasting model to guide hiring and training investments.
Innovation & Strategic Programs
- Lead incubation and design of new programs, including cloud services and AI-enabled services.
- Contribute SME expertise to AI initiatives and automation strategies.
- Partner with Product and Engineering on cross-functional innovation.
- Establish a formal innovation pipeline for new service concepts, prototypes, and pilots.
Readiness, Enablement & Change Leadership
- Own readiness programs for technical knowledge, methodology adoption, and process execution.
- Drive enablement during transformation phases, ensuring global consistency.
- Build and maintain playbooks for new and existing activities.
- Create a global certification or accreditation program for consultants and architects to develop on-prem, Cloud, and hybrid competencies.
Leadership Expectations
- Build and lead a high-performing CoE team with a culture of accountability and excellence.
- Influence across matrixed organizations and drive alignment without direct authority.
- Operate as a strategic advisor to the VP & GM on services strategy and operational maturity.
- Simplify complexity and bring clarity to ambiguous environments.
- Champion a culture of consulting discipline across the entire services organization.
Qualifications
- 15+ years in professional services, consulting, or services product management; 5+ years leading a CoE, practice, or methodology function.
- Proven experience building consulting methodologies and productized service offers.
- Strong understanding of cloud, Hyperscaler PS delivery/engagement models, data management, and enterprise IT services.
- Demonstrated success driving cross-functional alignment in global organizations.
- Experience with P&L management, portfolio economics, and operational metrics.
- Exceptional communication, executive presence, and change leadership skills.
- Experience transforming underperforming or immature services organizations into scalable, repeatable, high-margin businesses.
- Proven ability to translate ambiguity into structured systems with well-defined success metrics.
Compensation:
The target salary range for this position is 227,800 - 338,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
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To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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Equal Opportunity Employer*
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.
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Reasonable Accommodations
At NetApp, we are committed to fostering an inclusive and accessible workplace where individuals with disabilities can thrive. In alignment with our values, NetApp provides reasonable accommodations and adjustments where possible to qualified applicants and employees with disabilities, in accordance with employment rights and regulations relevant to their country of employment, to ensure equal access to employment opportunities and job performance.
Applicants who would like to request an accommodation or adjustment are encouraged to Contact Us. Each request will be assessed on a case-by-case basis, in accordance with applicable laws and our commitment to equity and belonging within our culture, values and business practices. Requests will be handled confidentially and respectfully, and we will work collaboratively to identify effective solutions.
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However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs. Currently, when addressing certain hiring needs, NetApp uses the Eightfold tool which can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. However, our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application.
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Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at careers@netapp.com. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to careers@netapp.com and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at careers@netapp.com
Note: Eightfold is not applicable to temporary hiring opportunities. If you are interested in temporary roles, you can apply via a third-party site managed by our preferred supplier, Magnit Global. Magnit Global will provide its own privacy disclosures for your review as part of the application process.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team reviews applications submitted through our company website only. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.